Gary L. Wells
1717 Ala Wai Blvd. 2606, Honolulu Hawaii 96821
Home:808-753-6491 Email: email@example.com
processing. Windows 2000 Advanced Server installation and administration. Internet consulting. Excellent new-business building skills. Long-term experience with IBM/PC-compatible hardware.Maintained and upgraded numerous workstations and servers. Constructed and configured complete PC’s from components.
Over 15 years successful experience in a variety of sales and marketing functions including networking, recruitment, relationship building, customer service and strong outside sales ability. Strong communication
skills, excellent ability to close sales, goal oriented. Strong phone and presentation skills and interpersonal abilities. Excellent organizational talents; manage multiple projects/tasks with attention to detail.
JP Morgan – Chase – Feb 2010 – Present
Technical Support Representative
Responsible for all State of Hawaii EBT (Food Stamp Program) Terminals. Technical support including troubleshooting and repair. Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Performed upgrades, installation of software and drivers and essential desktop troubleshooting. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies. Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc
User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need. Assisted on on-site visits and hardware troubleshooting and local system upgrades.
Qpay – April 2008 – Present
Account Services Representative- Technical Support
Account Services Representative of the year for 2009. Responsible for all marketing efforts for the state of Hawaii, with little or no supervision. Currently manage over 130 locations in the state of Hawaii. Successfully installed ATM machines at four Mobi retail locations. Responsible for troubleshooting and testing of all retail computer systems and ATM machines. Proven track record of building long term relationships with both Mobi and T-Mobile. Increased monthly sales by 20% over the course of 18 months. Converted all T-Mobile Precash doors to Qpay during the past year.
Gannett Pacific Publications (Hawaii.com) – April 2004 – Oct 2007
Hired as Temporary worker and through a series of promotions gained position of webmaster of Hawaii.com, 101thingstodo.com and Mustdotravel.com. Managed all SEO for all of the Gannett owned properties. Responsible for managing web team which includes daily maintenance, upgrades, and reporting. Also responsible for researching and building new products of all of our current websites. Managed over 6 million banner impressions per month over all Gannett owned websites.
New Horizons Computer Learning Center of Hawaii – Jan 2002 – April 2004
Instructed numerous computer software packages to prospective clients. Specializing in instruction of Internet and Graphics programs including but not limited to Macromedia Dreamweaver, UltraDev, Freehand, and Flash. Instructed classes on database programs such as FileMaker Pro and also the full suite of Microsoft Office products. Learned new software as it became available with a limited amount of prep time. Named trainer of the month for four of the last 8 months with an average score of 8.6 on a nine point scale. Taught over 1000 students of various abilities during the last 12 months with an average score of 8.56.
Total PC Solutions, Inc. 1999- Present
Retained by diverse industry clients to create original art and graphic layout for web site content, banners, logos, and merchandise. Incorporated interactive elements and e-commerce initiatives, performed
Technical coding, review, and testing. Worked closely with senior executives to conceptualize, design and launch Internet sites furthering company goals. Repaired, maintained and troubleshooted
IBM/PC compatible hardware. Data recovery and implementation into newer platforms. Portfolio includes: www.hartlandcollectibles.com, www.alohamortgage.com , www.kerryjohnson.com , www.autosourcehawaii.com, www.tobaccofreehawaii.org , www.dreamweddingshawaii.com , www.manabouttown.com , www.eyecube.com .
Cycle Sports October 1995- May 1999
General Sales Manager
Managed a wide range of sales and customer service functions for this prominent dealership. Hired, trained, and supervised an ongoing 5-member sales team. Reported directly to the owner. Developed and
implemented goals and forecasts. Facilitated daily sales meetings and one-on-one sales staff training. Delivered regular presentations on products and services. Effectively negotiated difficult and complex
Skills and Certifications
Systems including Windows NT and Windows 95/98/2000. Proficient with Microsoft Office Products, Macromedia products including Dreamweaver, Flash, Freehand, Adobe
Products including Illustrator, Acrobat, Director, Adobe Premier, Photoshop.
MCP (Working on MCSE), A+
Pearl City High School, Pearl City, HI
Leeward Community College, Honolulu, HI
References Available Upon Request